Privacy policy.
How we handle information when you browse our website or get in touch.
Last updated:
This policy describes how Konec Distribution (TFIVE Pty Ltd) (“we”, “us” and “our”) handles personal information in connection with this website and business enquiries. It explains what information may be collected, how it may be used and how to contact us about your privacy.
Information we collect
When you contact us, we may receive your name, company, email address, phone number, website, market or brand interests, and the information you choose to include in your message. Please provide only information relevant to your enquiry and avoid including passwords, payment details or sensitive personal information.
Our hosting and infrastructure providers may also process technical information such as your IP address, browser type, pages requested and access times to deliver and protect the website.
How website enquiries work
Our enquiry form prepares a draft in your own email application. Completing the form or preparing a draft does not send an enquiry to us. We receive your message when you choose to send it. If you use the copy option, the enquiry text is copied to your device’s clipboard.
You can browse the website without providing contact details. If you choose not to provide information needed for an enquiry, we may be unable to respond fully or assist with your request.
How we use information
We use information to respond to enquiries, assess potential brand or retail partnerships, provide requested information, manage business communications and maintain relevant records. We may also use it to protect our website and business, resolve concerns and meet applicable legal obligations.
When information may be shared
Where needed for these purposes, information may be shared with service providers supporting our website, email and business systems, professional advisers, or a business partner involved in your request. We limit sharing to information relevant to the task. Information may also be disclosed where required or permitted by law.
Some service providers or business partners may process information outside Australia or New Zealand. The locations depend on the service or enquiry involved. You can contact us for more information about the handling of your enquiry.
Storage, security and retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access or disclosure. No internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain information for as long as reasonably needed for the purposes described in this policy, including applicable record-keeping and legal requirements. When it is no longer needed, we take reasonable steps to delete or de-identify it, subject to those requirements.
Cookies and other websites
This website does not currently include advertising trackers or analytics scripts. Hosting infrastructure may use technologies needed to deliver or secure the website. You can manage cookies through your browser settings.
Links to the B2B portal, brand websites, Konec Mobile, Konec Home and other external services take you to separate websites. Their own privacy notices apply to information you provide there. Your email provider also handles messages according to its own terms and privacy practices.
Your choices and privacy requests
You may contact us to request access to or correction of personal information we hold about you, ask about deletion where applicable, or raise a privacy concern. We may need to verify your identity before acting on a request. Legal and record-keeping requirements may limit what can be deleted or provided.
If you raise a concern, please describe what happened and how we can contact you. We will review the matter and respond within a reasonable time, or within any period required by applicable law. You may also contact the relevant privacy regulator if your concern remains unresolved.
Contact us
For privacy questions or requests, email sales@t-five.com.au with the subject “Privacy enquiry”. Please include enough detail to help us understand and respond to your request.
Updates to this policy
We may update this policy as our website, services or information-handling practices change. The latest version will appear on this page with an updated date.